At Starlight Craft, we want you to be satisfied with your purchase. If you have any issues with your product, please review our refund and return policy below to understand how we handle return and refund requests.
1. Return Policy
- Return Period: We offer a [7/14/30]-day return period from the date you receive the product. Within this timeframe, you may request a return.
- Return Conditions:
- Items must be unused, in their original condition, and returned with the original packaging.
- Customized items (e.g., personalized crystal bracelets) cannot be returned unless there is a quality issue due to their unique nature.
- The item should be accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: The following items are non-returnable and non-refundable:
- Custom or personalized products
- Gift cards
- Used or damaged items (unless due to quality issues)
2. Return Process
If you meet the return conditions, you can request a return by following these steps:
- Contact Customer Service: Please reach out to our customer service team at [contact information] with your order number and reason for the return.
- Prepare the Return: Our customer service team will provide you with the return address and instructions. Ensure that the item is properly packaged to prevent damage during shipping.
- Return Shipping Fees: Return shipping fees are the customer’s responsibility (unless the return is due to an incorrect item or quality issue).
3. Refund Policy
- Refund Processing Time: Once we receive and inspect your returned item, refunds are typically processed within [7-10] business days. We will issue the refund via your original payment method.
- Refund Amount: The refund amount will cover the purchase price of the item but will not include any original shipping fees (if applicable).
- Refund Notification: You will receive a confirmation email once your refund is processed. If the amount does not appear within the expected timeframe, please contact your bank or payment provider, as it may take additional time to process.
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item and place a new order.
5. Quality Issues and Incorrect Orders
If your item has a quality issue or does not match your order, please contact our customer service team as soon as possible after receiving the item. We will provide a replacement or full refund, depending on your situation.
Contact Us
If you have any questions about our refund and return policy or need assistance with a return, please feel free to contact us:
Email: [zou543661@gmail.com]
Last Updated: [2024.11.01]